Mercedes-Benz dealers were number one for customer treatment in the US according to an independent study by survey company Pied Piper. The California-based company hired 3,524 “secret shoppers” and sent them to US dealerships in order to determine how their salesmen were performing in anything from explaining a car’s features to closing a deal.
This is the third year in a row that Mercedes-Benz, which looks set to top the sales charts this year in the luxury segment, has topped Pied Piper’s study.
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Chrysler
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- Alfa Romeo Lays Out Product Plans Until 2014, Readying a New RWD Saloon with a V6 Engine
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- Official: Fiat-Chrysler Alliance to Build New Small Jeep SUV at Mirafiori Plant in Italy
- Alfa Romeo Announces New 1.8-liter Turbo Engine with up to 300HP, Production Starts in 2013
- New Chrysler Delta Hatch Goes on Sale in the UK [71-Photos]
- New Chrysler Ypsilon Supermini Makes its Debut in Britain [50 Photos]
- Jeep's Updated Production Plan Includes Four New Models Covering Most Segments by 2014
- I Kid You Not: Consumer Reports Says Chrysler 300C is “Excellent”
- Dodge Unleashes Video of Viper SRT10 ACR Reclaiming Position from Lexus LFA at the 'Ring with 7:12.13
- Fiat Joins Pink Initiative for Breast Cancer Awareness in the U.S. with Limited Edition 500
- 2012 Dodge Charger Pursuit Records Fastest-Ever Lap Time at Michigan Evaluation Test
- Dodge Mulling Super Durango SRT8 with 465HP Hemi V8
- Chrysler Touts New 300's 8-Speed Automatic in New Imported from Detroit Commercial
- U.S. Fiat Dealers Disappointed by New Decision to Delay Alfa Romeo's Return
- The Manchurian Candidate: Jeep capitalizes on Fiat’s Chinese Operations, Wants to Build SUVs locally
- Chrysler Slows Down Production Due to a Lack of Carpets
- Another Month, Another Delay: Alfa Romeo Won't Come to the States Until 2013, Cancels SUV Plans
- IAA 2011: Lancia Displays its Stars and Stripes in Frankfurt
- Brand New Chrysler Group Cars Driven at Warp Speed out of Transporter Train…
- Chrysler to Sell Fiat Doblo in the U.S. and Canada under the Ram Brand
- Jeep Launches Special Edition 2012 Wrangler "Call of Duty:MW3"
- Report: Fiat Group Mulling to Build Jeep and Alfa Romeo SUVs in the U.S. Instead of Italy
- Frankfurt Show Preview: Chrysler 300 Wears Italian Undies and Becomes the New Lancia Thema
- Marchionne Says Fiat “Will Meet its Targets for 2011 – For Now”
Lexus
- Barely Used, 2012 Lexus LFA Looking for a New Home on eBay
- Lexus Presents Special Edition Version of 2012 LS 460, ES 350 and CT 200h
- Toyota’s Production Rises for the First Time in 12 Months
- Polk Says 2011 Non-Dedicated Hybrid Model Sales Down 1.5% Versus 2010
- Toyota’s New Chief Designer Promises More Aggressively-Styled Models
- Lexus LS TMG Edition 650HP Spied on Video: Are Those the Sounds of a V8 or a V10?
- Fresh Spy Shots of Lexus LS TMG Edition and New Spec Sheet that Says it gets 650-Horses
- Toyota Invests in Safety, Demonstrates Hybrid Synthetic Sound Alert and More
- Rumors: New Lexus LFA Special coming to Tokyo Show while Toyota is Working on a Supra Successor
- Toyota to Build Hybrid Drivetrains Outside of Japan in Four Years
- SCOOP: Mystery Sport Lexus LS Caught Testing on the 'Ring, Could it be the LS-F?
- IAA 2011: New Lexus GS450h Full Hybrid Sedan
- Toyota Focuses Recovery Efforts on Prius Hybrid Family
- IAA 2011: Lexus Takes the Wraps off the 2013 GS 450h
- Video: Lexus LFA Nürburgring Edition Laps the 'Ring in 7:14.64" Making it the 4th Fastest Production Car
- Lexus LFA Nürburgring Edition Posts a 7:14" Lap Time Around the 'Ring
- BMW Tops Competitors for 5th Consecutive Month in the U.S.
- TRD Introduces Lexus IS F Circuit Club Sports Package Inspired by Last Year's Concept
- Lexus Promotes 2012 GS 350 as a Driver's Car in New Video
- Lexus Teases the New GS F-Sport and GS 450h Hybrid
- NASCAR Driver Kyle Busch Loses License for going 128MPH in a Lexus LFA Tester
- Video Presentations of the 2013 Lexus GS and Infiniti JX Showcar
- 2013 Lexus GS Officially Unveiled at the Pebble Beach Festival [47 Photos + Video]
- Toyota Spent $1.2 Million Courting Washington Politicians in Q2 of 2011
- Lexus Adds Optional F-Sport Package to 2012 CT 200h
Lincoln
- Ford Says it's Considering Building Electric Cars and Selling Lincolns in China
- Edsel Ford’s Restored 1934 Model 40 Special Speedster Makes a Special Appearance at Monterey
- It Came From eBay Hell: 2006 Excalibur Limousine
- Mystery Scoop: Is this the 2014 Cadillac ATS, a Future Buick or Something Else?
- Union of Concerned Scientists Releases 2011 Hybrid Scorecard: Prius = Good, Touareg Hybrid = Bad
- Lincoln Drops Price of 2012 MKT with EcoBoost V6 by $3,000
- So Long and Thanks for all the Fish: The Last of San Francisco’s U.S. Dealerships Closes its Doors for Good
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